Mcw com's Privacy Policy — Your Information Is Completely Safe

Mcw com (operated by MCW Entertainment Ltd.) is an international-standard online gaming and Sports Betting platform. We believe your privacy is a fundamental right, and we are committed to protecting the personal information of every mcw com user.

This Privacy Policy applies to the following:

• When you visit the mcw com website.
• When you download and use the mcw com mobile app.
• When you register an account or log in.
• When you make a payment, place a bet, or carry out any transaction.
• When you contact customer support.

If you do not agree with this Privacy Policy, please refrain from using mcw com. For any questions, feel free to reach out to our support team.

Mcw com only collects data that is necessary to deliver our services and maintain security. A full breakdown of the information we collect is provided below:

The above information is collected directly from you (at registration), automatically (while you use the website), and through third-party verification providers (during the KYC process).

Mcw com uses your information only for specific, lawful purposes. The main reasons we use your data are outlined below:

• Account Management: For registration, login, password reset, and profile updates.
• Payment Processing: To process deposits and withdrawals and maintain a record of transactions.
• Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To comply with AML (Anti-Money Laundering) regulations and licensing requirements.
• Customer Support: To resolve your issues quickly and effectively.
• Service Improvement: To improve user experience and develop new features.
• Promotional Communications: To send you offers and bonus information, with your consent only.

Mcw com never sells your personal information to third parties. However, certain information may be shared in the limited circumstances described below:

• Payment Providers: Only the information necessary to complete transactions is shared with Mobile Pay, Nagad, and Rocket.
• KYC Verification Providers: Limited information is shared with regulator-approved third parties solely for the purpose of verifying your identity.
• Law Enforcement Agencies: In accordance with lawful orders from the Government of Bangladesh or international regulatory authorities.
• Technology Partners: Server hosting and cybersecurity service providers — limited to essential technical data only.

All third parties listed above are bound by strict confidentiality agreements and are prohibited from using your information for any other purpose.

Mcw com uses industry-leading technology to keep your data secure. Our security framework includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• Two-Factor Authentication (2FA): OTP verification adds an extra layer of security to your login.
• Firewall & DDoS Protection: 24/7 monitoring to keep the platform protected against cyber threats.
• Regular Security Audits: Regular system audits conducted by third-party security experts.
• Data Backup: Your data is backed up in encrypted form on secure servers.
• Access Control: Only authorized personnel are permitted limited access to information on a need-to-know basis.

Please note that no one can guarantee 100% security on the internet. To keep your account safe, use a strong password and never share your login credentials with anyone.

Mcw com uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

As a mcw com user, you have the following rights over your data. To exercise any of these rights, please contact our support team:

Mcw com does not retain your data longer than necessary. Our general policy is as follows:

• Account Information: For the duration the account remains active, and for a minimum of 5 years after closure (in accordance with AML regulations).
• Transaction Records: 7 years from the date of the last transaction (as required by financial regulators).
• KYC Documents: 5 years after account closure.
• Customer Support Records: 3 years from the date of last contact.
• Log Files: 90 days to 1 year.

Once the above retention periods expire, data is securely deleted or anonymized.

Mcw com is strictly for users aged 18 and above. We never knowingly collect or process personal information from minors.

• Age verification is mandatory at registration.
• Date of birth is verified during the KYC process.
• If an underage user is identified, the account is immediately suspended and their data is deleted.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Response Time: Within 48 hours.
• Complaint Resolution Time: 7–14 business days.

Mcw com reserves the right to update this Privacy Policy at any time. If significant changes are made, you will be notified in advance via your registered mobile number or email. The latest version of the policy will always be available on this page.