Mcw com FAQ — answers to all your questions, right here

Go to the login page and click the "Forgot Password?" link. Enter the mobile number or email used during registration — an OTP or reset link will be sent to you. Use it to set a new password. The whole process takes under 5 minutes.

No. Under mcw com's policy, each person is allowed only one account. If multiple accounts are opened using the same device, mobile number, or bank account, all associated accounts may be suspended and balances forfeited.

KYC verification is required for withdrawals above a certain amount. You'll need to upload a clear photo of your National ID (NID) or passport along with a selfie. Verification is typically completed within 24–48 hours.

Some details can be updated directly from the "Profile" section after logging in. However, for core information such as your name or date of birth, you'll need to contact the support team. For help with this, Help Center page for more details.

mcw com supports all major mobile banking services available in Bangladesh, including Mobile Pay, Nagad, Rocket, and Upay. Bank transfers are also supported. For more details, Payment Page Visit us.

The minimum deposit at mcw com starts at just ৳200 via mobile banking. Limits may differ for bank transfers. There is no fixed maximum deposit limit, though KYC verification may be required for larger amounts.

Withdrawals via mobile banking are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Minor delays may occur during peak hours.

• Mobile Pay/Nagad/Rocket: 15 minutes – 2 hours
• Bank Transfer: 1–3 business days

mcw com does not charge any fees on deposits. However, your mobile banking provider (such as Mobile Pay or Nagad) may apply their own transfer charges. Please check with your payment provider for details.

If your balance doesn't appear within 30 minutes of depositing, take a screenshot of the transaction and email it to [email protected]. Include the transaction ID and amount. The team will resolve it promptly.

New members on mcw com receive a welcome bonus on their first deposit. A free bet or bonus credit is also provided upon registration. For details on current offers, Bonus Page View.

A wagering requirement means you need to place bets totaling a set multiple of your bonus amount before you can withdraw it. For example, a 20x wagering requirement on a ৳1,000 bonus means you must wager a total of ৳20,000. Requirements vary by bonus, so always read the offer page carefully.

If you deposit within the designated time window each day, the reload bonus is credited to your account automatically. Some offers require you to claim the bonus manually — in that case, go to the "Bonus" section and click the "Claim" button. Latest Promotions page for updates.

Bonus validity depends on the type of offer. Welcome bonuses are typically valid for 7 days, Daily Reload bonuses for 24 hours, and special promotional bonuses may vary. Any unused bonus expires once the validity period ends.

mcw com offers betting on cricket, football, tennis, badminton, kabaddi, basketball, and hundreds of other sports. Most Bangladeshi users bet on cricket and football. You can also place bets in real time on live matches.

Yes, mcw com's Live Casino is fully mobile-friendly. You can play directly from any Android or iOS browser. Downloading the app offers an even better experience. Baccarat, roulette, blackjack, and other table games are all available with real dealers.

For pre-match betting, there may be an option to cancel a bet under certain conditions before the match starts. However, once a bet is confirmed in live betting or casino games, cancellation is not possible. To learn more about this, Help Center View.

The minimum bet for Sports Betting generally starts from 10 BDT. Betting limits for casino games vary by game. Slot games can start from as little as 1 BDT. Maximum bet limits are also set and vary depending on the game and event.

Yes, mcw com uses SSL encryption to keep all personal information secure. Your data is never shared with third parties. To learn more, visit our Privacy Policy Read more.

Go to the "Security" section in your account settings and enable two-factor authentication. You can set up 2FA via OTP sent to your mobile number or through an authenticator app. Keeping 2FA enabled significantly improves your account security.

Change your password immediately and email [email protected]. The support team can temporarily lock your account and investigate any suspicious activity. To stay protected going forward, keep 2FA enabled and never share your password with anyone.

mcw com operates under a license issued by an international gaming authority. Regular third-party audits are conducted to ensure transparency and fairness. The platform follows responsible gaming practices and is committed to protecting user rights.

You can reach the mcw com support team 24/7 via live chat, email ([email protected]), or the help center. For the fastest response, use live chat. For more information, Help Center Go to page.

For general queries, live chat responses are immediate. Complaints submitted by email are typically resolved within 24 hours, while more complex issues may take 3–5 business days. The more detail you provide when submitting a complaint, the faster it can be resolved.

Yes, the mcw com support team provides assistance in Bengali. The team is built with Bangladeshi users in mind, so language will never be a barrier.

mcw com app directly Download Page available there. Download the Android APK file and install it. iOS users can access the mobile version through the Safari browser.

To install the APK, go to your phone's settings and enable "Install from Unknown Sources." Then open the downloaded APK file and follow the on-screen instructions to install. For step-by-step guidance, Download Page View.

Yes, the app and website share the same login credentials. Your balance, betting history, and bonuses stay in sync across both. You can log into the same account from multiple devices.

Yes, mcw com takes responsible gaming very seriously. Users can set their own deposit limits, betting limits, or enable self-exclusion at any time. To find out more, Responsible Gaming View the page.

From the "Responsible Gaming" option in your account settings, you can activate self-exclusion yourself — for 24 hours, 1 week, 1 month, or permanently. During this period, you won't be able to log in or place bets. You can also request this through support.

No. mcw com strictly enforces an 18+ policy. Age is verified during registration, and additional proof may be requested in suspicious cases. Accounts belonging to minors are closed immediately.